Warranty & Service Policy
COSCO Warranty & Service Policy
Thank You for Shopping at COSCO!
We are dedicated to offering our customers premium quality products and outstanding service. To ensure your peace of mind, this Warranty & Service Policy explains the terms and conditions of warranty coverage for products purchased through our website, retail stores, and mobile app.
Please read the details below to understand the coverage, eligibility, and procedures related to your product warranty.
What is a Warranty?
A warranty is a manufacturer’s promise that a product will meet specific standards or perform as expected.
What is Not Covered?
The following are excluded from warranty coverage:
- Non-branded accessories
- Batteries
- Printer printheads
- Perfumes
- Toys
- Apparel
- Consumable products
Note: Data backup is not guaranteed under this policy.
Warranty Duration
Our warranty provides coverage for defects in material, design, and workmanship discovered after purchase. A default 12-month warranty applies to eligible items purchased from us.
| Warranty Type | Warranty Duration |
|---|---|
| Standard Warranty | 12 months |
| Extended Standard Warranty (COSCO Care) | The Extended Warranty Plan (12, 24, or 36 months) extends the warranty period beyond the standard warranty duration. |
Warranty Start Date
The warranty period begins on the date the product is received.
Warranty Repairs
All warranty repairs against products bought from COSCO will be handled by the authorized service centers.
When Does the Warranty Become Invalid?
The warranty is void under the following circumstances:
- Damage resulting from accidents, liquid exposure, physical damage, misuse, neglect, or modifications by unauthorized service centers.
- Damage caused by power surges or electrical fluctuations.
- Use of incompatible accessories leading to damage.
- Environmental factors such as moisture, dust, extreme temperatures, pest infestation.
How to Protect from Accidental & Liquid Damages?
Don’t get stuck with a big repair bill if the unexpected happens to your computer, tablet or cell phone. COSCO Shield insurance enhances your manufacturer warranty and gives you extended coverage when the warranty ends.
|
Warranty type |
Warranty Details |
|
Standard and Extended Warranty |
Does not cover accidental damage, liquid damage, battery issues, damage caused by power surges, or cracked screens. |
|
COSCO Shield |
Covers damages not included in the standard warranty, such as accidental damage, liquid damage, battery issues, power surge damage, and cracked screens, based on the plan you choose (12, 24, or 36 months). |
How to Make a Warranty Claim
In-Store Warranty Claim:
- Bring the item to any COSCO store along with the original tax invoice sent to your registered email or phone number.
- Visit the Customer Service desk and inform the staff that you wish to service the item under a warranty claim.
Online Warranty Claim:
- Email your order details to support@mycosco.lk
- Our Customer Service team will contact you with the necessary instructions.
Process
We will inspect the product to determine if it is covered by the warranty. If covered, we will repair or replace the product at no cost to you. If not covered, we will inform you of the repair or replacement costs.
General Terms & Conditions
- Repair or replacement of a product under this warranty does not extend or renew the warranty period. The original warranty terms set by the manufacturer remain applicable.
- If your product is unrepairable but still covered under the standard warranty, we will either provide a replacement or issue a full refund if a replacement is unavailable.
Service Policy
- Customers are responsible for protecting their personal data and device information.
- Before submitting a device for repair, customers should back up their data, disable Find My iPhone (FMI), Find My Mobile (FMM), or Find My Device (FMD), and remove any locks or passwords.
Out-of-Warranty Repair Fees
If the service center determines that your product is no longer under warranty, they may offer to repair it for a fee. You are not required to accept this offer and may choose to have the product returned without repair.
Extended Warranty
Enhance your peace of mind with our comprehensive Extended Warranty plans. Enjoy the added assurance of a product replacement guarantee on all your purchases, protecting you against unexpected defects and malfunctions.
Warranty Status Checker
For products purchased from our stores or www.mycosco.lk, you can check your warranty status by visiting Warranty Status
Contact Us
If you have any questions about this Warranty Policy, please contact our customer service department via WhatsApp at 071 2 888 887 or email us at support@mycosco.lk