Shipping & Delivery Policy

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Shipping & Delivery Policy

Welcome to COSCO!

We value your trust and strive to ensure that your shopping experience with us is seamless and satisfying. Below, you’ll find all the details regarding our shipping and delivery processes, so you know exactly what to expect when placing an order.

Delivery Timing

You can see each product’s estimated arrival date on the product page and during the checkout process. During checkout, you can choose an estimated arrival date from the options provided. We aim to deliver your order as quickly as possible. Here’s what you can expect:

  • In Stock Products Delivery: Estimated delivery time is 5 working days from the date you placed the order.
  • Pre-Order Products Delivery: Estimated delivery time is 10 working days from the date you placed the order.

Scheduled Delivery Services

Some items require scheduled delivery due to their size and weight. These include major appliances, TVs 51″ or larger, and furniture. Please ensure an adult (18+) with a valid National Identity Card is available at the time of delivery.

Delivery Cancellations / Reschedule

If you need to cancel or reschedule your delivery, simply call us at 071 2 888 887.

Delivery Fees

“Free Delivery on Every Order – Shop with Confidence!”

Delivery Partners

Delivery Partner We partner with trusted logistics providers to ensure reliable and trackable deliveries.

  • Tracking Your Order: You’ll receive a tracking number via email and SMS once your order is dispatched. Stay informed through our tracking platforms.
  • Address Updates: You can update your shipping details before dispatch if needed.

Handling Delays

While we strive for timely deliveries, occasional delays may occur due to circumstances such as weather or customs for international orders.

  • Proactive Communication: We’ll notify you about any delays and resolve them as quickly as possible.
  • Support: If your delivery is delayed, our customer support team is ready to assist.

Title to Products

All purchases through mycosco.lk are subject to a destination contract. Risk of loss and title pass to you upon delivery by the carrier. COSCO is not responsible for loss, theft, or damage after delivery.

After Delivery

Your relationship with COSCO continues after delivery. We offer the following support:

  • Feedback: We welcome your feedback on the delivery experience.
  • After Sales Support: Contact us for questions on warranties, usage, or installation.
  • Returns & Exchanges: If you’re not satisfied, our 14 days easy return policy has you covered.

If you have questions about shipping or delivery, contact us at support@mycosco.lk or call 071 2 888 887.

Happy shopping!