FAQS

Orders are delivered within 5 working days from the order date. Certain items require scheduled delivery due to their size and weight, including major appliances, TVs 51″ or larger, and furniture.

For more details, visit our Shipping & Delivery Policy.

Enjoy Free Delivery on Every Order – No Hidden Charges

Yes, don’t worry we’ve got you covered no matter where you are located in Sri Lanka.

We offer a variety of payment options to cater to your needs. You can choose from the following:

• Debit/Credit Card Payment
• COSCO Wallet

• Home Delivery: All products sold on mycosco.lk are available for home delivery.
• Store Pickup: To pickup your order, please bring the order ID and your National ID card to the store.

All products are covered under manufacturer’s warranty as mentioned in the Warranty & Service Policy.

Standard 14 days return period applies for eligible products. For more details, visit our Returns & Refunds Policy.

Our hassle-free return policy allows you to easily process your returns with NO cost to you. The below are the options to return a product:

• Raise a return request through your COSCO account
• Raise a return request through online support chat, email, or a quick phone call

One of our delivery partners will contact you for collection within 2 working days.

You may cancel the order until before the order has been delivered by calling us on 071 2 888 887 or writing to us at support@mycosco.lk

Our courier partner will contact you on the mobile number you had given at the time of placing the order. You may suggest an alternate schedule for receiving your order.

However, after 3 unsuccessful attempts to contact will result in auto cancellation of your order and amount refunded to your account (if already paid).

We advise you to write to us on support@mycosco.lk or call us on 071 2 888 887 and inform us for an alternate schedule.

Yes, please contact us immediately on 071 2 888 887 or wtite to us at support@mycosco.lk to update the delivery address.

We adhere to the highest standards of payment security. Our Payment Gateway is 3D secured and is Visa verified and MasterCard secured. Your debit/credit card details are NOT stored on our website.

To check the status of the warranty of products you purchased from COSCO, please log in to your COSCO account and click warranty status tab.